FAQ

Q1: Can I trust Moja Mkopo with my data?

A: Yes, you can trust Moja Mkopo with your data usage. We use world-class data security and encryption to protect your personal data and share it with partners only when necessary to assess your credit rating. We take customer privacy very seriously and are committed to not selling your data to third parties.

Q2: Why does Moja Mkopo need my National ID Card?

A: Moja Mkopo requires you to provide National ID Card information in order to ensure that your account is attributed to you. An National ID Card is a unique and reliable form of identification that helps prevent others from fraudulently using your identity for loan applications. We will strictly protect the security of your personal information and will not misuse or disclose your National ID Card information.

Q3: Why does my phone need a license?

A: Moja Mkopo requires you to grant cell phone license rights in order to collect data from your cell phone, including cell phone details and financial transaction information, which is used to assess your credit rating. This data is an important reference point for us to make decisions on lending limits and interest rate offers. We will ensure the legality and security of data collection and use to protect your privacy rights.

Q4: Can I change my National ID Card after I receive my loan?

A: Once your loan application is approved, you will not be able to change your National ID Card. We recommend that you carefully verify and confirm the accuracy of the National ID Card information you provide before applying. If you have any questions, please do not hesitate to contact our customer service team and we will assist you in resolving the issue.

Q5: Why do I need to submit my family and emergency contact information?

Answer: Your family and emergency contacts are the people who can attest to your reliability, trustworthiness and honesty. When we decide to take out a loan, we can contact them to ensure that the lending process goes smoothly. We are committed to using this information only when necessary and to strictly comply with relevant privacy protection laws and regulations.

Q6: How does Moja Mkopo make lending decisions?

A: Moja Mkopo makes lending decisions by comprehensively evaluating your cell phone information, third-party data, and other factors including, but not limited to, income and employment status. We use advanced algorithms and data analytics models to evaluate your credit rating and use the results to determine loan amounts and interest rate offers.

Q7: Why was I denied a loan?

A: Don't worry, sometimes you may need to apply more than once to get a loan, we encourage you to keep a record of your daily cell phone usage and you may be able to pass the next application.

Q8: What can I do to increase the probability of passing my loan review?

Answer: You can actively maintain a good credit history, increase your income level, maintain a stable employment status, and provide accurate and detailed information when applying for a loan. And make sure that your cell phone usage history has been well kept in your cell phone.

Q9: How much can I borrow?

A: The exact loan amount depends on your credit rating, income status and other factors. After applying for a loan, we will inform you of the loan amount available to you based on our assessment.

Q10: How long does the application process take?

A: The length of the application process varies from individual to individual, and typically the process only takes a few minutes.

Q11: What is the interest rate charged by Moja Mkopo?

Answer: The exact interest charge depends on a combination of factors such as the individual's credit rating, loan amount, and loan term.

Q12: Can I use someone else's information to apply for a loan?

Answer: Borrowing should be based on genuine personal information and financial status, and you cannot apply for a loan on behalf of someone else. The borrower is responsible for repayment of the loan and therefore the loan should be applied for by an individual who genuinely needs the loan.

Q13: How should I repay my Moja Mkopo loan?

A: You can apply for and repay your loan on time through the Moja Mkopo app. Detailed repayment information can be found in your Moja Mkopo APP.

Q14: Where can I see my repayment plan?

A: You can view your repayment plan and related repayment information in the Moja Mkopo app - "My - Borrowing History".

Q15: I've made a payment but it says in the app that I didn't receive it. What should I do?

Answer: If your repayment is not reflected in your account in a timely manner, please first confirm that you are using the correct repayment method and account. If the problem persists, please contact our customer service team and we will assist you in resolving the issue.

Q16: Can I pay in advance?

A: Yes, you can pay off your loan early. There are no additional fees or interest associated with early repayment.

Q17: What happens if I overpay my loan?

A: If you overpay your loan, the treatment depends on the circumstances:

If the excess amount exceeds all amounts due, the excess will be returned to the original account within 15 days;

If the excess amount is only greater than the amount due for the current installment, we will consider it an early repayment and no refund will be made.

Q18: Can I delete my account?

A: In accordance with our Terms of Service and Privacy Policy, we collect information from you to determine if you qualify for a loan. We do not sell or distribute this information for any other purpose.

You can cancel your account at "App - My - Settings - Cancel Account".

Special Notes:

1. Once your account has been successfully closed, your credit history will be cleared. If you re-register your account, there is a high probability that Please take care when closing your account.

2. Before closing your account, please ensure that all loans have been fully repaid.

3. Once an account closure request has been made, if the user does not log in to their account within 60 days, the account will be closed 61 days. If the user logs in within 60 days, we will cancel the account closure request. If the user does not log in to their account within 60 days, the account will be closed 61 days.

4. To prevent fraud, we will retain all loan and repayment details for users who choose to close their accounts.

If you have any other questions or need further assistance, please feel free to contact our customer service team and we will be happy to answer your questions.